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Customer Experience Design Consultant

2 months ago

Cardiff, Cardiff, United Kingdom Legal & General Full time
About the Role

We are seeking a highly skilled Customer Experience Design Consultant to join our team at Legal & General. As a key member of our Retail division, you will play a crucial role in putting the customer at the heart of everything we do.

Key Responsibilities
  • Develop and implement customer experience roadmaps to drive business growth and customer satisfaction
  • Create customer journey maps to identify opportunities for improvement and inform business decisions
  • Collaborate with internal stakeholders to design and deliver customer-centric solutions
  • Analyse customer data and insights to inform business strategies and drive customer engagement
  • Stay up-to-date with industry trends and best practices in customer experience management
Requirements
  • Proven experience in customer experience design, behavioural science, or a related field
  • Strong understanding of human-centred design principles and customer needs
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary and bonus scheme
  • A comprehensive benefits package, including pension, life assurance, and private medical insurance
  • The opportunity to work with a leading financial services company and contribute to the development of customer-centric solutions

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about customer experience and have the skills and experience to succeed in this role, please submit your application.