Customer Service and Growth Manager

3 weeks ago


Plymouth, Plymouth, United Kingdom TQR Full time

TQR Overview

TQR is a forward-thinking organization that prioritizes innovation and growth. We are committed to delivering exceptional results, and we are seeking an experienced leader to join our team.

Job Title: Customer Service and Growth Leader

We are looking for a seasoned professional to drive business development and lead our sales team to achieve ambitious targets. The successful candidate will possess a strong track record in sales leadership, with experience in managing high-performing teams and developing innovative strategies to drive revenue growth.

About the Position

This is a full-time office-based position that offers a competitive salary of approximately £60,000 per annum, plus benefits. As a key member of our leadership team, you will be responsible for leading and managing a team of business development professionals, designing and implementing strategies to achieve company growth objectives, and collaborating with internal teams to align business development efforts with overall company goals.

Main Duties

  1. Directly engage with clients to understand their needs and provide tailored solutions.
  2. Identify opportunities for growth within your portfolio.
  3. Participate and lead sales drives identified by the marketing and leadership team.
  4. Achieve sales targets.
  5. Up- and cross-sell across our full range of services.
  6. Communicate effectively and efficiently with your colleagues.
  7. Process training and consultancy bookings on our internal booking system.
  8. Generate complex service proposals, consulting with internal experts as and when required.
  9. Provide training reports for clients.
  10. Produce training matrix for clients.
  11. Monitor and follow GDPR requirements regarding record keeping and confidentiality.

Key Qualifications

To be considered for this role, you must have:

  • A proven track record in sales leadership, with experience in managing high-performing teams.
  • Strong business acumen, with the ability to develop and implement effective strategies to drive revenue growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
  • Ability to work professionally with senior decision-makers, establishing trust from the start.
  • Self-management skills, with the ability to remain focused on tasks despite a demanding workload.
  • Proven experience in administration, competent in MS Word, Excel, and Outlook.
  • Excellent communication skills, both written and verbal, and attention to detail.


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