Neighbourhood Response Officer

2 days ago

Leatherhead, Surrey, United Kingdom Clarion Housing Full time
Job Overview

We are seeking a skilled Neighbourhood Response Officer to join our team at Clarion Housing. As a key member of our community team, you will be responsible for delivering exceptional customer service and building strong relationships with our residents.

Key Responsibilities
  • Carry out neighbourhood management of properties in the local region, ensuring a high level of customer satisfaction.
  • Assist centrally based teams by completing customer visits, viewing and sign-up appointments, and providing support as needed.
  • Work closely with colleagues to identify and address customer concerns, providing solutions and resolving issues in a timely manner.
  • Contribute to the development and implementation of community engagement strategies, promoting a positive and inclusive environment for all residents.
Requirements
  • Confident and customer-focused individual with excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team, with a strong commitment to delivering high-quality results.
  • Knowledge of community engagement principles and practices, with experience in neighbourhood management or a related field.
  • Strong problem-solving skills, with the ability to think critically and creatively.
What We Offer
  • A competitive salary of £35,277 to £41,068 per annum.
  • A 36-hour working week, with a permanent contract.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

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