IT Infrastructure Specialist

4 days ago

Kidlington, United Kingdom Fortescue WAE Full time
About the Role

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Fortescue WAE. As an IT Site Engineer, you will be responsible for providing day-to-day site IT support for physical and virtual infrastructure, as well as some 1st & 2nd line sys-admin functions for site users.

Key Responsibilities
  • Provide day-to-day site IT support for physical and virtual infrastructure.
  • Support, maintain and renew physical infrastructure at the Fortescue WAE facility as directed by the Operations and Infrastructure Manager or other senior IT representatives/IT management team.
  • Provide end-user support for physical and virtual infrastructure, including laptops, peripherals, AD/AAD, M365, phones, etc.
  • Support site AV equipment and work with facilities teams to support associated services such as BMS, access control systems and CCTV as required.
  • Support central IT teams by owning & resolving incident and service request tickets related to site issues or other non-site specific issues/requests when capacity allows.
  • Build, configure and issue end-user devices as required.
  • Carry out IT staff inductions for new starters to the Fortescue WAE facility.
  • Act as a point of escalation for site IT issues escalating these to the relevant IT team members, IT Management Team or Head of IT.
  • Low-level IT application support as required/directed by the Applications Team manager/members.
  • Identify opportunities for rationalisations and savings where possible.
  • Support Incident/Major Incident Management processes as required.
  • Ability to travel to other sites and cover site engineer duties when required.
Requirements
  • Experience in a similar/IT related role – Essential.
  • Knowledge of computer hardware and software, including some of the following vendor technologies: Cisco, Dell, Pure, IBM, Palo Alto, FortiGate, Crowdstrike, VMware, Microsoft, M365, Meraki, Android, iOS, MS Dynamics 365, Siemens, etc – Essential.
  • Strong problem solving and analytical skills – Essential.
  • Excellent communication & teamwork skills – Essential.
  • Demonstratable experience engaging with stakeholders on all levels of a business, internal and external – Essential.
  • Experience working within the engineering and/or manufacturing industry – Desirable.
  • A team player used to learning new skills & taking on new challenges – Essential.
  • ITIL Foundation Qualified – Desirable.
  • A friendly and approachable disposition – Essential.
What We Offer
  • Fortescue WAE bonus scheme.
  • Aviva Pension.
  • Group Life Assurance.
  • Group Income Protection.
  • Electric Car Scheme.
  • Health Cash Plan.
  • Employee Assistance Programme.
  • Private Medical Insurance.
  • 26 days holiday plus public holidays and the opportunity to purchase an additional 5 days per year.
  • Childcare Benefits.
  • Free on-site gym access and discounted national memberships.

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