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IT MES Application Support Specialist
2 months ago
We are seeking a highly skilled IT MES Application Support Specialist to join our IT department in a rapidly expanding and exciting work environment.
Key Responsibilities- Provide day-to-day troubleshooting and support for the MES application and software deployed across our estate.
- Take ownership of application-related support incidents and resolve them in a timely fashion to ensure maximum productivity and efficiency.
- Escalate issues to and work with the application vendor and support providers to resolve them where necessary.
- Support application configurations and maintain Opcenter through regular system management and upgrades.
- Ensure licenses are kept up to date and consumption is monitored.
- Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.
- Identify opportunities for application rationalization and cost savings.
- Provide user training and materials as needed.
- Proactively identify potential issues related to applications and work with Operations, Infrastructure, and Service Delivery teams to resolve them.
- Maintain awareness of cyber security best practices and ensure applications are maintained with this in mind.
- Manage and maintain application interfaces, exports, and imports.
- Analyze data from systems and produce technical and business reports for consumption by the IT management team, departmental managers, and the SLT.
- Translate complex business requirements into application solutions with the support of technical colleagues, external providers, and business stakeholders.
- Assist the IT Management team in ensuring IT best practice and business policies are followed by the business.
- Drive and execute technical activities related to the corporate MES system, including designing, developing, maintaining, and documenting the system and related tools.
- Configure the MES tool effectively to meet business needs and enhance productivity.
- Optimize the MES system and implement customizations and extensions using coding techniques where necessary.
- Work with cross-functional internal and external teams to take ownership of integrations with the MES platform, ensuring seamless connectivity and data flow between this, the PLM system, and other relevant tools.
- Significant experience in a similar or IT-related role.
- Experience working within a Microsoft enterprise environment.
- Experience working within the engineering, automotive, or motorsport industries (desirable).
- A degree-level education in an IT or related technical discipline (desirable).
- A team player with a willingness to learn new skills and take on new challenges.
- ITIL Foundation Qualified (desirable).
- A friendly and approachable disposition.
