Senior Regional Manager, Globalization

3 weeks ago

London, Greater London, United Kingdom Expedia Group Full time

Job Title: Senior Regional Manager, Globalization

About the Role:

We are seeking an experienced Senior Regional Manager to lead a team of Language Experience Managers and drive the local and regional Globalization strategy in key European markets for Expedia Group's products and localized content.

Key Responsibilities:

  • Lead a team of expert Globalization Language Experience Managers in the EMEA region – provide leadership and mentorship, clarity of goals and prioritization, as well as support individuals with career and personal development and growth.
  • Develop a strategy for our Language Experience, focused on delivering a great experience to travelers and partners in the region, and impact to the business – taking into account local linguistic and cultural needs and specificities.
  • Identify and promote process improvement/simplification across the Globalization function – especially in the areas of automation and new technologies (use of machine translation, GenAI, etc.) - with a view of optimizing efficiency
  • Identify recruitment needs, build business cases to support them and hire great talent in the EMEA region
  • Develop and monitor your team's success metrics in the context of delivering a fit-for-purpose localized experience as well as within existing quality management framework
  • Develop and maintain strong relationships with other functions within the Globalization team as well as with EG brand stakeholders in the region, and globally - Product, Marketing, Market Management, Global Markets, etc – advocating for our global customers
  • Collaborate closely with other Sr Regional Managers in the Globalization team to ensure alignment and strategic consistency across regions.
  • Identify, prioritize, develop and promote cross-team initiatives with a view of delivering maximum impact to the EG experience and business globally
  • Represent Expedia Group at local and regional industry or company events, as needed
  • Travel to other regions to support team members, meet with stakeholders and other Globalization functions as required.

Requirements:

  • You have proven experience in the Localization and Globalization industry as a manager / senior people leader:
  • 10+ years' experience in the Localization/Globalization industry or global product development in a product and technology company – preferably in B2C
  • 7+ years' experience as a people leader, managing teams of senior professionals, across languages and cultures. Experience of managing remotely or remote employees a plus.
  • Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience in the field of language experience, terminology, writing, translation memory management, and quality management at scale
  • Passion for advocating for the localized experience across languages and markets, and representing the voice of the global customer
  • General knowledge of Localization and Globalization industry, regional and global trends
  • Hands on experience and understanding of new technologies (Generative AI, Machine Translation, LLMs) and how they impact the language experience, but also localization workflows efficiency
  • Proven experience of working in a global environment, across continents and time zones
  • Strong communication and presentation skills – ability to deliver impactful messages to direct reports, peers, senior leadership
  • Ability to work cross-functionally and influence stakeholders at various levels in the organization
  • Strong business acumen, experience with building data-informed strategies, focused on prioritizing impact for the global customers and the business
  • Regional expertise, fluency in English and proficiency in at least one additional EMEA language required

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