User Experience Designer

4 weeks ago


London, Greater London, United Kingdom BNY Mellon Full time

About the Role

BNY Mellon is seeking a highly skilled User Experience Designer to join our EMEA Innovation Center in London, UK. As a UX Designer, you will play a pivotal role in shaping the end-to-end service experiences for our stakeholders and clients in the EMEA region.

You will collaborate with cross-functional teams, including product managers, UX/UI designers, researchers, engineers, and stakeholders, to design and deliver holistic service design solutions.

Your expertise in user-centered design, user research, and strategic thinking will help us model and create innovative solutions that meet user needs and align with our strategic business goals.

Key Responsibilities

  • Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
  • Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
  • Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
  • Partner with cross-functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals, and project requirements.
  • Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY Mellon's design principles, ensuring consistency and coherence across all products and features.
  • Conduct user research, usability testing, and heuristic evaluation, and analyze user feedback to refine and improve the user experience of systems.
  • Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

Requirements

  • Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
  • Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
  • Solid understanding of user-centered, service design principles and best practices.
  • Experience with user research, usability testing, and data-driven design decision making.
  • Visual design competency desirable with deep understanding of user experience.
  • Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.
  • Ability to effectively communicate and articulate design concepts and decisions.
  • Intellectual curiosity, creative thinker.

About BNY Mellon

BNY Mellon is a leading global financial services company with a strong culture of excellence and a commitment to innovation. We offer highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools for your life's journey.

We are an Equal Employment Opportunity/Affirmative Action Employer, and we welcome applications from diverse candidates.



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