Refunds Process Coordinator

1 day ago


Greenford, Greater London, United Kingdom GEDU Global Education Full time
Job Description

ROLE PURPOSE:

The Refunds Manager role is a critical position within GEDU Global Education that requires a detail-oriented and organized individual to support the student refund processes. Ensuring the efficiency of the Refund function with prompt, accurate, and timely payments of student refunds and other payments is essential.

This includes managing on-time refunds according to our policy, verifying refund documents, and liaising with internal stakeholders and students. The successful candidate will also be responsible for centralizing refunds, reporting biweekly KPIs (refunds cleared vs received), and chasing approvals on UNIT4 (ERP System).

Additional responsibilities include responding to internal/external queries from students/agents/admission team, understanding and assisting with Bacs and manual payment runs for refunds, creating close links with bank reconciliation, and feeding any payments made in the business to bank reconciliation process.

This role is ideal for a self-starter with excellent organizational skills and experience in using ERP systems. A positive attitude, dynamic, enthusiastic, and self-motivated individual with comfortable use of Microsoft Office applications is required.


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