Commercial Quality Manager

3 months ago

Greenford, United Kingdom Ferrero Full time
Job Location: ​Greenford, LondonCompany Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Ferrero is excited to offer an exceptional opportunity for a role that encompasses comprehensive responsibility for Commercial Food Safety & Quality across the UK. In this key position, you will be responsible for defining, implementing, and ensuring adherence to Ferrero’s Commercial Food Safety & Quality standards throughout the supply chain, at point-of-sale locations, and within our contact centers. Your duties will include conducting extensive training to ensure compliance across all relevant areas, maintaining our commitment to product freshness, effectively managing customer complaints, and continuously monitoring and improving quality performance. Additionally, you will manage external expert panels and act as the primary Account Manager for external consumer service agencies. This pivotal role ensures that Ferrero’s renowned high standards are upheld, surpassing both customer expectations and regulatory requirements.

Main Responsibilities:

Step into the world of Ferrero, where quality isn't just a standard; it's a story of passion and precision that unfolds every day across our global operations. As our Commercial Quality Manager, you will become a pivotal character in this ongoing narrative, ensuring that every chapter adheres to our high standards of freshness and quality.

In this role, your mission will begin at the very heart of our operation, where you'll work alongside the RFSQM to innovate and refine quality detection methodologies right at the sales points. Your focus will be on maintaining the utmost freshness and enhancing the perceived quality of our products, making every Ferrero experience delightful.

Your journey will take you through the coordination of corporate audits and leading CAPA management, where your leadership will guide your team in promoting cutting-edge sensory evaluation strategies. With your expertise, you will cultivate and nurture the local Quality and Food Safety (QFS) culture within the Business Unit (BU), ensuring that Commercial Quality KPIs are not just met but exceeded.

As you traverse through your Ferrero career, you will lead investigations into quality deviations in trade, manage intricate communications with clients and retailers, and oversee the implementation of corrective actions from our industrial sites. Your vigilant oversight will ensure adherence to Ferrero’s esteemed policies through activities like operating the Freshness Panel, collaborating seamlessly with Marketing and Logistics to elevate product quality and freshness.

Your narrative extends into the realm of Supply Chain Quality, where you will monitor and analyze trends to spearhead improvement initiatives related to Supply Chain Freshness. Your leadership in continuous improvement projects will focus on refining freshness and rectifying quality deviations, supporting root cause analyses from industrial sites, and overseeing mock recalls and CAPA executions.

In your broader role, you will champion quality across the BU, supporting quality-related matters in projects, acquisitions, and the implementation of new policies or procedures, all while ensuring operational excellence and compliance. As the guardian of the local Commercial Quality System, you will lead internal audits within the region, aligning practices with global quality standards.

Education is also part of your arsenal; you will lead quality training sessions, ensuring all team members are fluent in the latest quality protocols and procedures. Additionally, your strategic insights will be crucial as you generate ad hoc reports, providing the BU with critical updates on various quality matters.

Finally, your versatility will shine as you act as a backup for the CCC and Commercial Supply Chain Quality Managers, overseeing third-party relationships, managing budgets, and coordinating service issues to maintain service quality and efficiency. Manage personnel, ensuring adherence to Group values, motivation, diversity & inclusion, competence development, and empowerment. You will recruit, manage, motivate, coach, and develop the team, ensuring professional growth and proposing development initiatives.

At Ferrero, your role as Commercial Quality Manager is not just a job—it's a chapter in a larger story of commitment to excellence, a narrative that you will help write with your expertise, dedication, and passion.

Who we are looking for:

At Ferrero, we're not just creating chocolates; we're crafting a legacy of excellence and innovation. We are on the lookout for passionate individuals who are skilled in quality management, meticulous in detail, and proficient in data analysis and Microsoft Office. Your role will involve negotiations, managing third-party relationships, and continuous improvement of our quality systems.

Imagine being part of a team where your expertise ensures every Ferrero product is perfect. As an internal auditor, you'll enhance our systems, ensuring compliance and fostering innovation. Your knowledge in HACCP or similar frameworks will strengthen our processes, ensuring safety and quality.

Join us at Ferrero, where your career contributes to a brand loved globally. If you're ready to make a difference in a company that values innovation and quality, we warmly invite you to apply. Together, we'll continue to delight consumers and create lasting memories.

CopyAdd to New DocumentDelete

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

  • Commercial Quality Manager

    4 weeks ago

    Greenford, Greater London, United Kingdom Ferrero Full time

    About FerreroFerrero is a global leader in the confectionery industry, renowned for its iconic brands such as Nutella, Tic Tac, Ferrero Rocher, and Kinder Bueno. With a presence in over 50 countries and a product portfolio sold in more than 170, Ferrero is a company that values innovation, quality, and customer satisfaction.Job SummaryWe are seeking a highly...

  • Commercial Quality Manager

    3 weeks ago

    Greenford, United Kingdom Ferrero Full time

    About the RoleFerrero is seeking a highly skilled Commercial Quality Manager to join our team. As a key member of our organization, you will be responsible for defining, implementing, and ensuring adherence to our Commercial Food Safety & Quality standards throughout the supply chain, at point-of-sale locations, and within our contact centers.Main...

  • Commercial Quality Manager

    3 weeks ago

    Greenford, Greater London, United Kingdom Ferrero Full time

    Job OverviewFerrero is a leading global confectionery company with a rich history of innovation and quality. We are seeking a highly skilled Commercial Quality Manager to join our team in the UK. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality and food safety across our supply chain.Main...

  • Commercial Quality Manager

    4 weeks ago

    Greenford, Greater London, United Kingdom Ferrero Full time

    Job OverviewFerrero is a leading global confectionery company with a rich history of innovation and quality excellence. We are seeking a highly skilled Commercial Quality Manager to join our team in the UK.Main ResponsibilitiesDevelop and implement comprehensive quality management systems to ensure compliance with regulatory requirements and company...

  • Commercial Quality Executive

    3 days ago

    Greenford, United Kingdom Ferrero Full time

    Job Location: ​Greenford​GreenfordCompany DescriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...

  • Senior Commercial Manager

    4 weeks ago

    Greenford, Greater London, United Kingdom Londinium Recruitment Full time

    Senior Quantity Surveyor Opportunity at Londinium RecruitmentWe are working with a leading Steel Engineering Contractor who are looking for a Senior Quantity Surveyor to join their commercial team. This is a fantastic opportunity for a motivated and experienced Quantity Surveyor to take on a senior role and lead projects from start to finish.**About the...

  • Quality Assurance Manager

    4 weeks ago

    Greenford, Greater London, United Kingdom Alexander Steele Full time £35,000 - £40,000

    At Alexander Steele Recruitment, we're partnering with a leading food manufacturer to find a Quality Assurance Manager for their London facility.This is a fantastic opportunity to join a dynamic team and contribute to the production of high-quality products.The successful candidate will lead and supervise the quality assurance team, ensuring all products...

  • Quality Manager

    2 weeks ago

    Greenford Green, United Kingdom CV-Library Full time

    Here at Alexander Steele Recruitment we are working exclusively with an award winning, premium food manufacturer that supplies a wide range of quality products in to retailers, food service and B2B. Due to continued growth, the business is looking to appoint a Quality Manager at their facility in London. On offer: * Salary is circa £40,000 +...

  • Quality Manager

    5 hours ago

    Greenford Green, United Kingdom Alexander Steele Full time

    Here at Alexander Steele Recruitment we are working exclusively with an award winning, premium food manufacturer that supplies a wide range of quality products in to retailers, food service and B2B. Due to continued growth, the business is looking to appoint a Quality Manager at their facility in London.On offer: * Salary is circa £40,000 + bonus * Enhanced...

  • Business Quality Manager

    3 days ago

    Greenford, Greater London, United Kingdom Ferrero Full time

    About FerreroFerrero is a family-owned company with a progressive and global outlook, renowned for iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. With operations in over 50 countries and products sold in more than 170 nations, the Ferrero Group has a strong presence worldwide.The secret to our success...

  • Quality Technician

    2 weeks ago

    Greenford, London, United Kingdom myGwork Full time

    This job is with Brompton, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Quality TechnicianThe RoleThe Production Quality Technician is responsible for IPQC (In Process Quality Control) and end of factory product auditsThe Production...

  • Quality Technologist

    2 months ago

    Greenford, United Kingdom Kandhu Ltd Full time

    Excellent opportunity for an experienced Quality professional to take the next step in their career within in this expanding Food Business. OPPORTUNITY HIGHLIGHTS Working hours - Either Sunday to Thursday or Tuesday to Saturday 0700-1600Competitive Salary - £40,000Great CompanyExcellent Prospects THE QUALITY SYSTEMS COORDINATOR ROLE: To maintain, improve...

  • Quality Systems Coordinator

    4 weeks ago

    Greenford, Greater London, United Kingdom Kandhu Ltd Full time

    Excellent opportunity for an experienced Quality professional to take the next step in their career within a dynamic Food Business.OPPORTUNITY HIGHLIGHTSWorking hours - Either Sunday to Thursday or Tuesday to Saturday 0700-1600Competitive Salary - £40,000Great CompanyExcellent ProspectsTHE QUALITY SYSTEMS COORDINATOR ROLE:To maintain, improve and implement...

  • Quality Systems Coordinator

    4 weeks ago

    Greenford, Greater London, United Kingdom Kandhu Recruitment Ltd Full time £40,000

    Quality Systems Coordinator Role:To maintain, improve and implement the quality, traceability and food safety systems within a food manufacturing environment.Key Responsibilities:Maintain raw material, IP and packaging information, specifications and risk assessments.Carry out and monitor the implementation of corrective and preventive action plans.Manage...

  • Quality Assurance Manager

    2 months ago

    Greenford Green, United Kingdom CV-Library Full time

    Here at Alexander Steele Recruitment we continue to partner with an award winning, premium food manufacturer that supplies a wide range of quality products in to retailers, food service and B2B. Due to continued growth, the business is looking to appoint a Quality Assurance Manager at their facility in London. On offer: • Salary is £35,000 -...

  • Production Quality Technician

    2 weeks ago

    Greenford, London, United Kingdom myGwork Full time

    This job is with Brompton, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Production Quality TechnicianJOB DESCRIPTION Job title: Production Quality TechnicianDepartment: ...

  • Quality Systems Coordinator

    4 weeks ago

    Greenford, Greater London, United Kingdom Kandhu Ltd Full time

    Join Kandhu Ltd in this exciting opportunity to take your career to the next level in the food industry.Key Highlights:Competitive salary of £40,000Excellent company cultureGreat prospects for career growthThe Quality Systems Coordinator role is a crucial position within our organization, responsible for maintaining, improving, and implementing quality,...

  • Technical Manager

    1 week ago

    Greenford, United Kingdom MorePeople Full time

    Technical Manager / Fresh Produce / MiddlesexCompetitiveThis role, Technical Manager, involves a blend of customer relations, product expertise, and compliance with technical standards, especially within fresh produce supply chains. The key responsibilities primarily focus on enhancing customer satisfaction by delivering quality and innovation, maintaining...

  • Technical Manager

    6 days ago

    Greenford, United Kingdom MorePeople Full time

    Job Description Technical Manager / Fresh Produce / Middlesex Competitive This role, Technical Manager, involves a blend of customer relations, product expertise, and compliance with technical standards, especially within fresh produce supply chains. The key responsibilities primarily focus on enhancing customer satisfaction by delivering quality and...

  • Finance Manager

    3 weeks ago

    Greenford, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Role: Finance Manager - Management AccountsAbout the Role: We are seeking a highly skilled Finance Manager to join our team in the UK. The successful candidate will be responsible for analyzing monthly performance, providing commentary on performance versus budget, prior year and forecast as appropriate, and investigating opportunities to improve...