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Customer Service Trainer

1 month ago

Hayes, Greater London, United Kingdom Reed Full time

Customer Service Tutor

We are seeking a skilled professional to deliver a comprehensive 6-day course in customer service to adult learners. The ideal candidate will possess a teaching qualification and an assessor qualification, with a passion for empowering individuals through education.

Key Responsibilities:

  • Deliver engaging and informative lessons on customer service to adult learners.
  • Prepare course materials and lesson plans that meet the educational needs of job seekers.
  • Assess and evaluate learners' progress and provide constructive feedback to help them improve.
  • Maintain a positive and inclusive learning environment that encourages participation and engagement.
  • Adapt teaching methods and materials to meet the diverse needs of learners.
  • Ensure compliance with course standards and requirements.

Requirements:

  • Must hold a recognised Teaching qualification.
  • Must hold an Assessor qualification.
  • Proven experience in teaching adult learners, preferably in customer service or related fields.
  • Strong interpersonal and communication skills.
  • Ability to motivate and inspire learners.
  • Commitment to professional development and maintaining high teaching standards.

Benefits:

  • Competitive hourly rate of £30-£40.
  • Flexible part-time hours.
  • Opportunity to make a significant impact on the careers of job seekers.
  • Supportive and collaborative working environment.