Customer Service Ambassador

4 weeks ago


Hayes, Greater London, United Kingdom GLL Full time

GLL is seeking a highly motivated and flexible individual to join our team as a General Assistant at Botwell Green Sports & Leisure Centre in Hayes, Middlesex. As a General Assistant, you will be responsible for providing excellent customer service, maintaining a positive image of the centre, and ensuring the efficient and effective control of day-to-day operations.

Key Responsibilities:

  • Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.
  • Prepare areas and equipment for events/activities as required.
  • Carry out routine monitoring and non-specialist / basic maintenance of equipment and fittings as required.
  • Responsible for the efficient and effective control of the day to day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
  • Ensure that all equipment is used in a manner consistent with safe working practice.
  • Ensure that equipment is fit for purpose prior to customers being allowed to make use of.
  • Ensure excellent standards of cleanliness at all times.
  • Promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.

What We Offer:

  • A Values driven organisation
  • Learning & development to support career development
  • Good Pension schemes
  • Discounted gym membership for you and your partner
  • A flexible worker's position
  • Industry leading rates of pay
  • Opportunity to join the GLL Society and have a say in how we are run plus associated social events
  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our Ski chalets in Bulgaria
  • Health assurance
  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
  • Discounts across thousands of retailers (GLL Extras)
  • 25% off Red Letter Days
  • 25% off Buy A Gift
  • 20% off GLL spa experience treatments and associated products.
  • Ride to work scheme
  • Free eye tests and discounted glasses


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