Technical Services Engineer

4 days ago


Stevenage, Hertfordshire, United Kingdom PerkinElmer Full time
About the Role:
We are seeking an experienced Technical Services Engineer to join our PerkinElmer team at a customer site. This role is a key component of our technical services support team, embedded within the department and tasked with providing first-line software, technical & hardware support for automated platforms and bench top liquid handlers with the primary objective of maximizing system reliability.

The successful candidate will be responsible for delivering essential on-site support as a member of our PerkinElmer team. Key responsibilities include acting as 'first-responder' for critical equipment breakdowns, ensuring minimal impact on scientific activity. Additionally, the individual will carry out on-going system performance analysis based upon error logs, live run interventions and root-cause analysis & trending of errors to mitigate their reoccurrence.

Key Responsibilities:
  • Act as 'first-responder' for critical equipment breakdowns.
  • Carry out on-going system performance analysis.
  • Provide technical mediation in the event of long running equipment issues involving multiple vendors.
  • Assist in developing training packages tailored to the automation platforms.

Critical Skills:
  • Ability to troubleshoot and problem-solve when training is limited.
  • Technical writing.
  • Exceptional interpersonal and coaching skills.
  • Experience using Microsoft Suite (i.e. Outlook, Teams, Word, Excel).

Working Environment:
  • Must be able to work in a laboratory, controlled environments requiring personal protective equipment.
  • Job pace may be fast and job completion demands may be high.
  • Must be able to remain in a stationary position more than 25% of the time.

Estimated Salary: £50,000 - £65,000 per annum.

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