Technical Support Specialist

10 hours ago


Stevenage, Hertfordshire, United Kingdom The Engineer Full time

An exciting opportunity has arisen for a skilled individual to work as a Field Support Representative/Engineer with The Engineer, a renowned leader in the field of air-launched products. The role requires expertise in engineering and technical skills, with a strong focus on delivering exceptional customer support.

Key Highlights
  • Estimated Salary: Up to £50,000 per annum, depending on experience
  • Location: Initially based in Stevenage for training, then deployed to the Middle East
About the Role

The successful candidate will be responsible for providing in-country support to customers in the Middle East, working closely with the Field Support Team to ensure seamless delivery of our products. This includes deploying to customer locations on a full-time basis after initial training, initiating process improvements to enhance quality and product availability, and providing technical support and information to customers regarding our company's products.

Requirements
  • Sound knowledge of military hierarchies, MoD structures, and engineering processes
  • Ability to mentor others and provide 'on-the-job' training
  • Proficiency in 'Office' software applications and report writing
  • Experience working in the defence environment and with air-launched munitions (desired but not essential)
What We Offer
  • Company bonus up to £2,500 per year
  • Pension scheme with maximum total contribution of up to 14%
  • Overtime opportunities
  • Flexible working arrangements
  • Enhanced parental leave and other benefits


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