Field Technical Liaison

14 hours ago


Stevenage, Hertfordshire, United Kingdom The Engineer Full time

The Engineer is a world-leading provider of air-launched products, and we are currently seeking an experienced Field Support Representative/Engineer to join our team. In this exciting role, you will have the opportunity to work closely with our Field Support Team to deliver exceptional customer support and ensure the success of our products in the Middle East.

Role Overview

The successful candidate will be responsible for providing in-country support to customers in the Middle East, working closely with the Field Support Team to ensure seamless delivery of our products. This includes deploying to customer locations on a full-time basis after initial training, initiating process improvements to enhance quality and product availability, and providing technical support and information to customers regarding our company's products.

Responsibilities and Accountabilities
  1. Work with the Field Support Team to provide in-country support to customers in the Middle East
  2. Deploy to customer locations on a full-time basis after initial training
  3. Initiate and implement process improvements to enhance quality and product availability
  4. Provide technical support and information to customers regarding company products
  5. Maintain cultural sensitivity and responsiveness to local requirements
Essential Requirements
  • Sound knowledge of military hierarchies, MoD structures, and engineering processes
  • Ability to mentor others and provide 'on-the-job' training
  • Proficiency in 'Office' software applications and report writing
  • Experience working in the defence environment and with air-launched munitions (desired but not essential)
What We Offer
  • Company bonus up to £2,500 per year
  • Pension scheme with maximum total contribution of up to 14%
  • Overtime opportunities
  • Flexible working arrangements
  • Enhanced parental leave and other benefits


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