Service Retention Specialist

1 day ago


West Bromwich, Sandwell, United Kingdom Listers Full time

Job Overview


We are seeking a highly skilled Service Retention Specialist to join our team at Listers Land Rover Dealership in Droitwich. The successful candidate will be responsible for ensuring customer satisfaction and loyalty through exceptional service delivery.


Key Responsibilities:


  • Develop and implement strategies to retain existing customers and increase customer loyalty.
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Work closely with the sales and service teams to ensure seamless customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.

What We Offer:


  • Excellent basic salary, with an OTE of £30,400 plus benefits.
  • A comprehensive training program to ensure success in the role.
  • A dynamic and supportive work environment.

Requirements:


  • Proven experience in customer-facing roles, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Language Code: en-US



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