Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Rocialle Healthcare Ltd. In this role, you will be responsible for delivering exceptional customer service and building long-lasting relationships with our clients.
About the RoleThis is a full-time position that requires a strong work ethic, excellent communication skills, and a proactive approach to customer retention and growth. You will be working closely with our sales team to identify new business opportunities and expand our customer base.
The ideal candidate will have a proven track record of delivering outstanding customer service, a positive attitude, and the ability to work well under pressure.
Key Responsibilities:- Monitor and develop your regional area to achieve revenue and margin growth and sales targets.
- Build relationships with customers within your regional area so that you become the go-to person for that customer.
- Identify additional sales opportunities within your customer base and try to expand their business, including category expansion.
- Work with your sales counterpart to maximise regional opportunities within PCNs/Clusters.
- Manage customer accounts in a timely manner, ensuring successful delivery to all customers.
- Answer inbound calls, taking orders, product enquiries, lead times on products, or chasing courier delivery slots.
- Deliver an exceptional customer experience and thus retain the current customer base.
- Recognise new prospective customers and onboard them either by directing to the Sales Team or through account management as appropriate.
- Champion a customer-centric culture, delivering market-leading customer service that will secure valuable, trusting, long-term customer relationships.
- Liaise with the Warehouse and couriers regarding delivery issues and/or returns/collection issues.
- Happy to work across multiple systems at once (Sage, Zoho, Fylogy, DPD Portal, and SharePoint) and successfully multitasking to get the job done.
- A positive can-do attitude with the ability to work on your own as well as part of a wider team.
- Always be professional and courteous.
- Ensure a high level of product & service understanding.
- Customer service role track record.
- Open to collaborative working and feedback.
- Excellent communication skills (verbal and written) and the ability to build good customer relationships.
- Good problem-solving skills.
- Knowledge of customer service principles and practices.
- Proficient with Microsoft Office Applications including Excel, Word, and Outlook.
- A competitive salary of £35,000 per annum.
- A comprehensive benefits package.
- Opportunities for career development and growth.
Please submit your application, including your CV and cover letter, to us via email.
-
Customer Service Ambassador
2 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeAbout Our CompanyRocialle Healthcare Ltd is a UK-based healthcare provider committed to providing high-quality services to our customers.Job DescriptionIn this key account representative role, you will be responsible for delivering exceptional customer service and building strong relationships with our clients. This includes:Taking orders and processing...
-
Customer Support Representative
2 weeks ago
Mountain Ash, United Kingdom EE Full timeAbout UsEE is a leading mobile network operator, dedicated to providing innovative services and exceptional customer experiences. As a Customer Service Advisor, you'll play a crucial role in helping us achieve this vision, by delivering outstanding service to our customers and exceeding their expectations.Your ResponsibilitiesIn this role, you'll be...
-
Key Account Representative
3 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeOur MissionAt Rocialle Healthcare Ltd, we are dedicated to delivering exceptional customer experiences that exceed our clients' expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a key account representative. In this role, you will be responsible for building strong relationships with our clients and...
-
Clinical Sales Representative
2 days ago
Mountain Ash, United Kingdom Chase Recruitment Limited Full timeWe require a Clinical Sales Representative to join our team. As a Surgical Account Manager - West Midlands, East of England & South Wales, you will be responsible for developing and maintaining relationships with key customers within target accounts.This role requires a high level of commercial acumen linked to clinical credibility. You will work...
-
Customer Services Advisor
2 days ago
Mountain Ash, United Kingdom Hunter Selection Limited Full timeCustomer Services Advisor Rhondda Cynon Taff 20121/900 £19,500-22,000 + Hybrid working model **Job Description**: - Delivering quarterly and yearly sales targets (as defined by the Customer Services Manager). - Monitoring usage against sales forecasts, ensuring effective communication to the customers and the Operational Team regarding any significant...
-
Customer Service Advisor
4 weeks ago
Mountain Ash, United Kingdom Ee Full timeJob Description Where: Merthyr Tydfil Full time: Permanent Salary: £20,280 Hourly rate: £10.40 The Role Are you bold and want to get paid?A little bit brilliant but want to keep learning?And really clear you want to start a career?If so, wow, you could really be EE.Join our multi award winning Apprenticeship scheme and you'll use your charm, enthusiasm and...
-
Support Services Coordinator
2 weeks ago
Mountain Ash, United Kingdom Moxie People Full timeAbout Moxie People:We are a dynamic and innovative organization committed to making a positive impact in the lives of our tenants and the wider community.Job Summary:We are seeking a highly motivated and experienced Scheme Manager to join our team in South Wales. As a key member of our Support Team, you will be responsible for managing a Sheltered...
-
Business Development Manager
20 hours ago
Mountain Ash, United Kingdom Avidity Full timeOpportunity OverviewAvidity is seeking a talented Territory Manager to join our team in the UK. This exciting role will involve representing a leading technology company, working on Windows, Microsoft 365, Surface, and Xbox, in a retail environment.Key ResponsibilitiesRepresent the brand through retail store visits, virtual events, or engaging...
-
Customer Success Specialist
1 month ago
Mountain Ash, United Kingdom Mj Quinn Integrated Services Ltd Full timeJob Summary: We are seeking a highly skilled Community Coach to join our team at Mj Quinn Integrated Services Ltd. This is an exciting opportunity to develop your skills in coaching, quality assurance, and operational excellence.About the Role: As a Community Coach, you will be responsible for delivering one-to-one coaching sessions to support the growth and...
-
Support and Care Professional
2 weeks ago
Mountain Ash, United Kingdom HC One Full time**The Role**We are seeking a skilled and empathetic Support and Care Professional to join our team at HC-One. As a Support and Care Professional, you will provide high-quality care and support to our residents, working collaboratively with our team to deliver outstanding outcomes.You will champion inclusivity, fostering a workplace where everyone feels...
-
Territory Business Development Specialist
2 weeks ago
Mountain Ash, United Kingdom McCurrach UK Ltd Full timeAbout the Role: McCurrach UK Ltd is seeking a highly motivated and results-driven Territory Manager to join our team. As the face of the brand, you will be responsible for leading physical and virtual visits with retail partners, taking ownership of a designated call file of prestigious retail stores, and providing valuable retailer insight to help drive...
-
Rocialle Healthcare Ltd | Account Manager
2 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeJob Purpose: You will be expected to deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long-term service relationships between MidMeds and the customer.This role demands a proactive retention mind set and involves retaining both our existing customer base by taking orders, answering telephones and...
-
Account Manager
2 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Full timeJob Purpose: You will be expected to deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long-term service relationships between MidMeds and the customer.This role demands a proactive retention mind set and involves retaining both our existing customer base by taking orders, answering telephones and...
-
Business Account Executive
2 days ago
Mountain Ash, United Kingdom Focus Resourcing Full timeOur established and growing client in Mountain Ash, are looking to recruit an experienced Business Account Executive to join them on a permanent basis. Putting the customer at the heart of the business, you will be the face of the business in all aspects of customer acquisition and customer service. You will be an external facing ambassador for a new...
-
Customer Service Associate
3 days ago
Ash Vale, Surrey, United Kingdom Aramark Full timeAbout the RoleWe are currently seeking a Customer Service Associate to join our team at Keogh Barracks, Ash vale, Surrey. As a Customer Service Associate, you will play a vital role in providing exceptional customer service to our clients.The successful candidate will have previous customer-facing experience, with a strong focus on delivering excellent...
-
Client Relationship Specialist
3 days ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeAt Rocialle Healthcare Ltd, we are seeking a skilled Client Relationship Specialist to deliver exceptional levels of customer focus and build long-term service relationships.The ideal candidate will have a proactive retention mindset, excellent communication skills, and the ability to take orders, answer telephones, and deal with daily enquiries.We estimate...
-
Account Manager
3 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeJob Purpose: You will be expected to deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long-term service relationships between MidMeds and the customer. This role demands a proactive retention mind set and involves retaining both our existing customer base by taking orders, answering telephones and...
-
Account Manager
3 days ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeJob Purpose: You will be expected to deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long-term service relationships between MidMeds and the customer. This role demands a proactive retention mind set and involves retaining both our existing customer base by taking orders, answering telephones...
-
Account Manager
2 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeJob Purpose: You will be expected to deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long-term service relationships between MidMeds and the customer.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.This role demands a proactive...
-
Business Development Specialist
3 weeks ago
Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full timeAbout UsRocialle Healthcare Ltd is a leading healthcare provider dedicated to delivering exceptional customer service.Job OverviewThis role demands a proactive retention mindset and involves retaining both our existing customer base by taking orders, answering telephones, and dealing with daily enquiries. Salary and BenefitsWe offer a competitive salary of...