Customer Service Representative

2 weeks ago


Mountain Ash, United Kingdom Rocialle Healthcare Ltd Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Rocialle Healthcare Ltd. In this role, you will be responsible for delivering exceptional customer service and building long-lasting relationships with our clients.

About the Role

This is a full-time position that requires a strong work ethic, excellent communication skills, and a proactive approach to customer retention and growth. You will be working closely with our sales team to identify new business opportunities and expand our customer base.

The ideal candidate will have a proven track record of delivering outstanding customer service, a positive attitude, and the ability to work well under pressure.

Key Responsibilities:
  • Monitor and develop your regional area to achieve revenue and margin growth and sales targets.
  • Build relationships with customers within your regional area so that you become the go-to person for that customer.
  • Identify additional sales opportunities within your customer base and try to expand their business, including category expansion.
  • Work with your sales counterpart to maximise regional opportunities within PCNs/Clusters.
  • Manage customer accounts in a timely manner, ensuring successful delivery to all customers.
  • Answer inbound calls, taking orders, product enquiries, lead times on products, or chasing courier delivery slots.
  • Deliver an exceptional customer experience and thus retain the current customer base.
  • Recognise new prospective customers and onboard them either by directing to the Sales Team or through account management as appropriate.
  • Champion a customer-centric culture, delivering market-leading customer service that will secure valuable, trusting, long-term customer relationships.
  • Liaise with the Warehouse and couriers regarding delivery issues and/or returns/collection issues.
Requirements:
  • Happy to work across multiple systems at once (Sage, Zoho, Fylogy, DPD Portal, and SharePoint) and successfully multitasking to get the job done.
  • A positive can-do attitude with the ability to work on your own as well as part of a wider team.
  • Always be professional and courteous.
  • Ensure a high level of product & service understanding.
  • Customer service role track record.
  • Open to collaborative working and feedback.
  • Excellent communication skills (verbal and written) and the ability to build good customer relationships.
  • Good problem-solving skills.
  • Knowledge of customer service principles and practices.
  • Proficient with Microsoft Office Applications including Excel, Word, and Outlook.
What We Offer:
  • A competitive salary of £35,000 per annum.
  • A comprehensive benefits package.
  • Opportunities for career development and growth.
Contact Information:

Please submit your application, including your CV and cover letter, to us via email.



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