Customer Services Advisor
4 days ago
Customer Services Advisor
Rhondda Cynon Taff
20121/900
£19,500-22,000 + Hybrid working model
**Job Description**:
- Delivering quarterly and yearly sales targets (as defined by the Customer Services Manager).
- Monitoring usage against sales forecasts, ensuring effective communication to the customers and the Operational Team regarding any significant sales variances
- Overseeing customer account management, ensuring revenue retention and profitability margins
- Preparing account-based reports to track and monitor performance and customer satisfaction
- Collaborating with the Sales Department to understand the current needs of customers, through proactive account management, and driving growth opportunities within the customer bas
- Managing customer accounts in a timely manner, ensuring successful delivery to all customer
- Reviewing the stock levels on all bespoke products, ensuring continued usage, and ensuring no obsolescence is created
**Requirements**:
- Excellent relationship building skills
- Experience in a customer facing role
- Good telephone manner
- Customer advisor experience is needed (One Year)
Benefits Package
- £19,500-22,000
- 25 days holiday plus bank holidays
- Hybrid working
- 10% Pension
- Employee assistance programme
- Excellent product and process training
If you are interested in this role or looking for something similar please contact Jack Lavis directly at or call for a confidential discussion on.
Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk
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