Business Account Executive

2 days ago


Mountain Ash, United Kingdom Focus Resourcing Full time

Our established and growing client in Mountain Ash, are looking to recruit an experienced Business Account Executive to join them on a permanent basis.

Putting the customer at the heart of the business, you will be the face of the business in all aspects of customer acquisition and customer service.

You will be an external facing ambassador for a new divisional brand, and will have an organised, measured, and planned approach to growing customer value.

**Key Duties**:

- Customer prospect and acquisition nurturing & development.
- High level communication, delivered with the appropriate brand 'tone of voice.'
- Existing customer expansion, delivering sales and profits targets: demonstrate the ability to up-sell and cross sell, whist identifying buying signals and opportunities.
- Customer account management: covering acquisition, follow up, on-boarding, sample management, customer service, invoice queries and first line service resolution/complaints.
- Deliver against agreed KPIs.
- Provide regular updates to the Commercial & Marketing stakeholders and strive to refine and continuously improve company offer.
- Ensure a high level of product & service understanding, whilst always remaining professional and courteous.

**Skills & Experience**:

- Experience of using business systems such as ERP, sales ordering, eCommerce.
- Ability to work methodically and meet deadlines.
- Confident self-starter who is happy to work on your own initiative.
- Strong communication and presentation skills.
- Open to collaborative working and feedback.
- Positive, 'can-do' attitude, with the willingness and enthusiasm to develop.
- Experience within Inbound & Outbound telesales in B2B environments.
- Customer service management experience.
- Proven track record of customer acquisition development.

**Salary**: up to £24,000 pa + commission of circa £2400 pa (paid quarterly)

**Location**: Mountain Ash

**Hours**: 37.5 hours per week: 9am - 5pm

Free parking, Pension 5 & 5, Cycle to work scheme, Comprehensive EAP, Plenty of perks (free celebrations throughout the year, various recognition schemes and awards).



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