Customer Support Representative

2 weeks ago


Mountain Ash, United Kingdom EE Full time

About Us

EE is a leading mobile network operator, dedicated to providing innovative services and exceptional customer experiences. As a Customer Service Advisor, you'll play a crucial role in helping us achieve this vision, by delivering outstanding service to our customers and exceeding their expectations.

Your Responsibilities

In this role, you'll be responsible for:

  • Providing personalized support to our customers, via phone, email, or chat
  • Resolving queries and addressing concerns, in a timely and effective manner
  • Collaborating with colleagues to ensure seamless customer experiences
  • Continuously improving our processes and procedures to drive excellence

About You

To succeed in this role, you'll need:

  • Excellent communication skills, with the ability to empathize with customers
  • A passion for problem-solving, with a willingness to learn and adapt
  • Strong teamwork skills, with the ability to collaborate effectively
  • A flexible and adaptable approach, with a willingness to work in a dynamic environment

What We Offer

  • A competitive salary of £20,280 per annum, plus incentives throughout the year
  • The opportunity to work in a state-of-the-art contact centre, with a focus on employee well-being and happiness
  • Huge discounts on EE & BT products, including mobile and broadband services, saving you hundreds of pounds every year
  • A comprehensive training program, designed to help you develop your skills and advance your career
  • The chance to work in a dynamic and supportive team, where everyone is encouraged to contribute and grow


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