Customer Support Representative
2 weeks ago
About Us
EE is a leading mobile network operator, dedicated to providing innovative services and exceptional customer experiences. As a Customer Service Advisor, you'll play a crucial role in helping us achieve this vision, by delivering outstanding service to our customers and exceeding their expectations.
Your Responsibilities
In this role, you'll be responsible for:
- Providing personalized support to our customers, via phone, email, or chat
- Resolving queries and addressing concerns, in a timely and effective manner
- Collaborating with colleagues to ensure seamless customer experiences
- Continuously improving our processes and procedures to drive excellence
About You
To succeed in this role, you'll need:
- Excellent communication skills, with the ability to empathize with customers
- A passion for problem-solving, with a willingness to learn and adapt
- Strong teamwork skills, with the ability to collaborate effectively
- A flexible and adaptable approach, with a willingness to work in a dynamic environment
What We Offer
- A competitive salary of £20,280 per annum, plus incentives throughout the year
- The opportunity to work in a state-of-the-art contact centre, with a focus on employee well-being and happiness
- Huge discounts on EE & BT products, including mobile and broadband services, saving you hundreds of pounds every year
- A comprehensive training program, designed to help you develop your skills and advance your career
- The chance to work in a dynamic and supportive team, where everyone is encouraged to contribute and grow
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