Client Account Partner
2 months ago
We are seeking a seasoned Client Account Partner to join our UKI Commercial team in the Chinese Category. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI.
You will manage a team of Commercial Account Managers and Business Development Managers who manage and sign the highest performing Chinese restaurants around the UK and Ireland. You will work closely with regional commercial teams, technology, marketing, and partnerships to ensure the Chinese Category is performing to its best.
Key Responsibilities- Category Leadership: Work with regional commercial teams, technology, marketing, and partnerships to maximize and grow the Category.
- Line Management: Manage a direct team of Chinese sales and commercial account managers based mainly in London, but also in key strategic regional locations.
- Portfolio Management: Own the relationship with some of our biggest partners, helping them grow their business, in order to grow ours.
- Commercial Acumen: Lead your commercial team to negotiate effectively with restaurants to achieve the best outcomes for Deliveroo and grow the partners' business.
- Delivering Programmes: As a leader in our business, you will lead the delivery and performance of large commercial programmes by working across regional, commercial, and project teams based in and out of Head Office.
- 5+ years of sales and commercial experience in a similar market and industry.
- Capable of managing cross-functional initiatives to improve ways of working and commercial outcomes.
- Fluent Mandarin speaker. This is a real must as most of our Chinese partners prefer to communicate in Mandarin.
- Experienced manager, managing a direct team of commercial managers and ensuring that they hit targets by supporting their clients' performance.
- Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo.
- Effective relationship-building and communication skills whether face-to-face, through phone, or email.
- Have an interest in all things food and restaurants.
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
Workplace & DiversityAt Deliveroo, we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
Compensation- We aim to pay every employee competitively for the role they are performing in their respective location.
- Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.
- Up to 5% matched pension contributions.
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
- Free Deliveroo Plus: free delivery and access to special offers.
- Team lunches from the best local restaurants.
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
- One day of paid leave per year to volunteer with a registered charity.
- Maternity, paternity, and shared parental leave, eligible from day one of employment.
- Excellent kit to enable working from home and a parent-friendly working culture.
- Access to free mortgage advice.
- Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel.
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
- Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons, and in-office yoga sessions.
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