Health Clinics Booking Advisor

5 days ago

Salford, Salford, United Kingdom Bupa Full time

Job Title: Health Clinics Booking Advisor

Job Summary:

We are seeking a skilled and customer-focused individual to join our team as a Health Clinics Booking Advisor. In this role, you will be responsible for taking incoming customer calls, responding to emails, and resolving queries over the phone. You will also be responsible for booking clinics related products and generating revenue to hit your monthly target.

Key Responsibilities:

  • Take incoming customer calls and respond to emails in a timely and professional manner.
  • Resolve customer queries and concerns over the phone and via email.
  • Book clinics related products and generate revenue to hit your monthly target.
  • Work closely with the sales team to achieve individual and team targets.
  • Provide excellent customer service and ensure that all customer interactions are positive and professional.

Requirements:

  • Experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
  • Excellent sales and negotiation skills.
  • Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets.
  • Experience speaking with customers over the phone or via email.
  • Understanding of customer service principles and a commitment to service excellence.
  • PC literate with good knowledge of Windows based packages and the ability to combine communication and admin skills.
  • Strong verbal and written communication skills and the ability to deal effectively with internal and external customers of all levels.
  • Excellent time management skills and the ability to work quickly and accurately in a pressurised environment.

Benefits:

  • 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

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