Healthline Nurse Advisor
1 week ago
Job Title: Healthline Nurse Advisor
About the Role:
We are seeking a qualified Registered General Nurse to join our Healthline team as a Nurse Advisor. As a key member of our team, you will provide clinical support and guidance to customers, empowering them to make informed decisions about their healthcare.
Key Responsibilities:
- Provide clinical support and guidance to customers via phone, ensuring they receive the most appropriate treatment and care.
- Take responsibility for managing call and case referrals, including escalations, complaints, and onward referrals to third parties.
- Work unsupervised, making decisions in the absence of a manager, and ensuring business continuity.
- Collaborate with other teams to ensure seamless service delivery and customer satisfaction.
Requirements:
- Qualified Registered General Nurse with current NMC registration.
- Experience in A&E, Triage, and Tele-med health services, with a broad knowledge of treatment pathways.
- Ability to respond to safeguarding cases and navigate medical systems.
- Proven risk management and assessment experience in a healthcare setting.
- Excellent communication and IT skills.
Why Bupa?
We're a health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives. Our people are passionate about making a difference, and we're committed to creating a better world.
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