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Health Clinics Booking Advisor

2 months ago

Salford, Salford, United Kingdom Bupa Full time

Job Title: Health Clinics Booking Advisor

Job Summary:

We are seeking a skilled and customer-focused individual to join our team as a Health Clinics Booking Advisor. As a key member of our sales and booking team, you will be responsible for taking incoming customer calls, responding to emails, and resolving queries in a timely and professional manner.

Key Responsibilities:

  • Take incoming customer calls and respond to emails to discuss our range of primary care and MSK products
  • Complete bookings and generate revenue to hit monthly targets
  • Respond to customer queries and resolve issues in a timely and professional manner
  • Update client records and ensure all systems are accurate and up-to-date

Requirements:

  • Experience in a customer service/sales environment with strong customer-focused skills
  • Excellent sales and negotiation skills
  • Ability to adapt to a fast-paced sales team and meet individual and team targets
  • Experience speaking with customers over the phone or via email
  • Understanding of customer service principles and a commitment to service excellence
  • PC literate with good knowledge of Windows-based packages
  • Strong verbal and written communication skills
  • Excellent time management skills and ability to work quickly and accurately in a pressurized environment

Benefits:

  • 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

About Bupa:

We are a health insurer and provider with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We champion diversity and understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.