IT Support Specialist

5 days ago


Chester, Cheshire, United Kingdom Austin Fraser Full time

Austin Fraser: A Leading Investment Bank

We are seeking a skilled IT Support Specialist to join our dynamic team in Chester. This is a highly competitive role with a salary of £55,000-£65,000 per annum, offering an exciting opportunity to provide top-tier first-line support to internal employees.

Job Description:

The successful candidate will handle multiple live chat sessions simultaneously, ensuring operational and quality standards are met. They will perform basic troubleshooting of Microsoft applications and proprietary systems via phone and chat, supporting up to two clients concurrently through chat channels.

Key Responsibilities:

  • Provide exceptional customer care skills with a keen interest in expanding IT expertise.
  • Excellent communication and writing skills.
  • Prior experience in a technology call centre or customer service role.
  • Familiarity with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is advantageous.

What We Offer:

Austin Fraser offers a collaborative and dynamic work environment, with opportunities for career growth and professional development. Our team members enjoy a range of benefits, including flexible working hours, employee recognition programs, and access to cutting-edge technology.



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