ServiceNow Business Analyst

3 weeks ago


Norwich, Norfolk, United Kingdom Aviva plc Full time

ServiceNow Business Analyst

About the Role:

Aviva is seeking a ServiceNow Business Analyst to join our team. As a ServiceNow Business Analyst, you will be responsible for managing the ServiceNow platform across the estate, ensuring that it is used effectively to reduce internal processes and procedures and increase time spent with customers.

Key Responsibilities:

  1. Interface between Development teams and the wider business.
  2. Manage stakeholder relationships.
  3. Work with third-party software partners.

Requirements:

  1. ServiceNow expert with understanding of Now Platform capabilities.
  2. Good experience with IT modules, Sourcing & Procurement Ops modules, Accounts Payable modules, HRSD module, Financial Service Operations (FSO) modules.
  3. Familiarity with Agile, SAFe, or DevOps methodologies, with awareness of ITILv3 Framework.

What We Offer:

  1. Starting salary between £45,000 - £55,000 (depending on location, skills, experience, and qualifications).
  2. Bonus opportunity – 10% of annual salary (actual amount depends on your performance and Aviva's).
  3. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  4. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  5. Up to 40% discount on Aviva products, and other retailer discounts.
  6. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  7. Brilliantly supportive policies including parental and carer's leave.
  8. Flexible benefits to suit you, including sustainability options such as cycle to work.
  9. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.


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