Customer Experience Ambassador

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

We're seeking a talented Front of House professional to deliver an exceptional customer experience and contribute to our mouth-watering food offering at The Carpenter Arms, a local neighbourhood hangout in Cambridge.

Key Responsibilities:

  • Customer Journey: Take responsibility for ensuring the customer experience is second to none
  • Order Management: Accurately take orders and work closely with kitchen staff to deliver prompt service
  • Payment and Receipts: Ensure all payments and receipts are correct and processed efficiently
  • Menu Recommendations: Confidently recommend our menu and drinks offerings to customers
  • Service Standards: Observe service standards and report any incidents or issues to the team
  • Teamwork: Be a supportive and proactive team member to ensure seamless service delivery

Requirements:

  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • A result-driven and ambitious individual keen to develop their career and grow with our company


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