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Brand Ambassador

1 month ago

Cambridge, Cambridgeshire, United Kingdom Tapestry Full time

We are seeking a highly motivated and experienced Brand Ambassador to join our team at Tapestry. As a Brand Ambassador, you will be responsible for representing our brands within a Department Store to drive sales and service. You will report to the Senior Regional Brand Ambassador and will provide feedback, be solution-focused, and ensure Tapestry values and business priorities are demonstrated on the shopfloor, ensuring customers have a seamless experience, however and whenever they choose to shop.

The Brand Ambassador will be based within John Lewis Cambridge and will partner with Tapestry teams, host store management, personal shopping, in-store marketing, and wider shop floor teams to drive the customer experience, omnichannel approaches, and seek new initiatives for further brand development.

Key Responsibilities:

  • Build and cultivate strong relationships with clients to drive brand awareness and increase customer retention.
  • Implement and communicate business initiatives and act as a liaison between department store management teams and SRBA.
  • Track and analyze store targets to ensure they are met and exceeded, compiling and presenting action plans to SRBA where necessary.
  • Monitor in-store activity and present ideas to SRBA to identify new brand opportunities (activations, events, etc).

Requirements:

  • Minimum of 2 years retail experience.
  • Understanding of working within a department store.
  • Excellent communication, leadership, organizational, and analytical skills.
  • Strong knowledge of industry trends.
  • Self-motivated and the ability to strategize to help develop their business.
  • A strong and passionate team player with the ability to collaborate well with others.

What Tapestry Can Offer:

  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
  • Learning & Development opportunities.
  • Internal mobility & career progression.
  • Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.
  • Multi-brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.
  • Health cash plan.
  • Eyecare vouchers.
  • Employee Assistance Program.
  • Life Assurance.
  • Employer Pension Contribution.
  • Mortgage Advisor.
  • Gym discount.