Counter Lead

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Origins Full time

Origins is seeking a skilled Counter Lead - Brand Ambassador to join our team in Cambridge.



The estimated salary for this role is £9.50 - £12.50 per hour, depending on experience.



Job Summary

This is an exciting opportunity to drive sales growth and market share while embodying the Origins brand image.



Key Responsibilities



  • Reflect a credible and professional brand image to all consumers

  • Maximise sales through effective selling, service, and retail standards

  • Contribute to efficiency by adhering to store and brand procedures

  • Understand daily and weekly targets

  • Stay aware of additional sales avenues, such as events and digital channels

  • Monitor competitor activities and missed opportunities

  • Effectively leverage social media to drive business and protect the brand image

  • Deliver the brand strategy, ensuring a local plan is implemented

  • Plan and execute local marketing and events initiatives, aligned with retailer activity

  • Deliver exceptional service by improving service levels and creating a zero-complaint culture

  • Be an ambassador for the brand, representing its values

  • Manage refunds and complaints in line with company guidelines

  • Stay up to date with digital tools and knowledge

  • Develop a consumer recruitment and retention strategy to grow a loyal consumer base

  • Stay informed about products to deliver an industry-leading experience



Operations

This role involves planning to ensure excellent standards, reviewing retail standards daily, and ensuring deliveries and stock movements are completed on time.



Additionally, this role entails ensuring auditable processes and administration are actioned correctly, minimising stock loss, and maintaining a safe working environment.



Commerciality

This Counter Lead - Brand Ambassador will manage daily replenishment, maximise sales performance, plan and deliver visual merchandising, and identify stock package issues.



They will also effectively manage promotions and discounts, identify trends, and make suggestions to enhance product performance.



Requirements

To be successful in this role, you will need experience in a fast-paced retail environment, strong commercial understanding, and excellent communication and prioritisation skills.



You will also need to be able to drive self-development, be an ambassador for the brand, and embody its values.



About Origins

Origins is an equal opportunities employer, committed to diversity and inclusion.



We encourage applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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