Customer Service Representative

2 days ago


Essex, United Kingdom Daniel Owen Ltd. Full time
Contact Centre Advisor

We are seeking a highly motivated and organized Contact Centre Advisor to join our team at Daniel Owen Ltd. as a temporary 3-month contract. The successful candidate will be based in Pitsea and work 7 hours per day.

Key Responsibilities:

  • Respond to calls from tenants in a professional and courteous manner.
  • Process rental payments efficiently and accurately.
  • Address housing queries and provide timely solutions.
  • Book repairs and ensure timely completion.

Required Skills and Experience:

  • Previous experience in a similar environment, such as an office supporting commercially focused services.
  • Self-motivation, flexibility, and resourcefulness.
  • Ability to work under pressure and meet tight deadlines.
  • Excellent communication and teamwork skills.
  • Intermediate to advanced level of IT skills, particularly in MS Word and Excel.
  • Experience in an administration/secretarial role.
  • Good standard of written English.
  • Self-discipline and effective time management skills.
  • Ability to prioritize tasks and manage multiple priorities.
  • Excellent telephone skills and a professional manner when dealing with internal and external customers.

What We Offer:

  • A competitive hourly rate of £13.22.
  • A temporary 3-month contract with the possibility of extension.
  • A supportive and dynamic work environment.


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