Customer Service Representative
23 hours ago
Customer Service Role
Location: Flexible
Salary: £25,000 (Plus excellent bonus and benefit package)
Hours of Work:
Monday - Thursday between 8:00am - 8:00pm, Friday 8:00am - 6:00pm (*40 hours a week*)
We are seeking a strong Customer Service Advisor to join our team at CCR Recruitment Group. This is a key customer-facing role, predominantly telephony-based, where you will help our clients' customers find the right solution to their queries.
Key Responsibilities:
- Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
- Assist our clients' customers with their general queries.
- Make outbound calls to our clients' customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company-agreed quality framework.
- Drive your own performance to achieve required targets.
Requirements:
We are looking for a strong communicator with excellent customer service skills. You will have a proven track record of delivering high-quality customer service in a fast-paced environment.
What We Offer:
We offer a competitive salary, excellent bonus and benefit package, and opportunities for career growth and development.
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