Customer Service Representative

23 hours ago


Essex, United Kingdom CCR Recruitment Group Full time

Customer Service Role

Location: Flexible

Salary: £25,000 (Plus excellent bonus and benefit package)

Hours of Work:

Monday - Thursday between 8:00am - 8:00pm, Friday 8:00am - 6:00pm (*40 hours a week*)

We are seeking a strong Customer Service Advisor to join our team at CCR Recruitment Group. This is a key customer-facing role, predominantly telephony-based, where you will help our clients' customers find the right solution to their queries.

Key Responsibilities:

  • Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
  • Assist our clients' customers with their general queries.
  • Make outbound calls to our clients' customers to attempt to establish contact.
  • Update the relevant CRM systems with the information relating to your calls.
  • Liaise directly with our clients to establish the correct resolutions for their customers.
  • Manage calls within the company-agreed quality framework.
  • Drive your own performance to achieve required targets.

Requirements:

We are looking for a strong communicator with excellent customer service skills. You will have a proven track record of delivering high-quality customer service in a fast-paced environment.

What We Offer:

We offer a competitive salary, excellent bonus and benefit package, and opportunities for career growth and development.



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