Senior Technical Support Specialist

1 day ago

Milton Keynes, Milton Keynes, United Kingdom Insight Select Limited Full time
Job Title: 3rd Line Support Engineer

Job Summary:

We are seeking an experienced 3rd Line Support Engineer to join our team at Insight Select Limited. As a key member of our technical support team, you will be responsible for providing advanced technical support and management of complex infrastructure solutions for our clients.

Key Responsibilities:

  • Provide advanced troubleshooting, maintenance, and support for server, network, and desktop infrastructure.
  • End-to-end ownership of customer tickets, ensuring a permanent solution is implemented, escalating to a Senior Engineer if required.
  • Manage and work to both internal and customer Service Level Agreements (SLAs), escalating any risks or concerns.
  • Collaborate with other teams to maintain infrastructure standards and functionality.
  • Create and maintain detailed customer-specific infrastructure documentation.
  • Action hardware and software installations, upgrades, and troubleshooting.
  • Contribute to continual improvement efforts, including maintaining industry and technical knowledge aligned with business needs.
  • Maintain and manage Active Directory, DNS, DHCP, and other core server infrastructure.
  • Provide technical leadership and guidance for Level 2 support teams, assisting in escalations.
  • Undertake all other reasonable tasks as assigned by management.

Requirements:

  • Server Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.).
  • Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services.
  • Backup Technologies: Experience with VEEAM, Azure Backup, Backup Exec, or similar backup solutions.
  • Networking: Proficient with Firewall, Router, and VPN technologies (installation, configuration, and troubleshooting).
  • Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products.
  • Third-Party Applications: Troubleshooting of line-of-business applications (eg, Sage).
  • Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions.

What We Offer:

  • Up to £45,000 Basic Salary
  • Hybrid Working (2-3 days from home)
  • Bonus Scheme
  • Excellent Benefits Package, including health insurance and pension scheme

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