Service Assurance Director

3 weeks ago


London, Greater London, United Kingdom GSK Group of Companies Full time

About the Role

We are seeking a highly skilled Service Assurance Director to lead our Global Service Delivery and Assurance team. As a key member of our organization, you will be responsible for ensuring the effective delivery of Digital Workplace and CTO Services globally.

The successful candidate will have a proven track record of leading high-performing teams and driving business growth through excellent supplier partnering and stakeholder management.

Key Responsibilities

  • Lead the team of Service Assurance Managers to deliver best-in-class services
  • Accountable for the Service performance of Digital Workplace and CTO Services
  • Proactively identify business needs and influence service delivery
  • Continually evaluate and balance cost of service vs value proposition
  • Act as the CTO representative in the region and feedback loop to improve CTO Services


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