Service Assurance Director
3 weeks ago
About the Role
We are seeking a highly skilled Service Assurance Director to lead our Global Service Delivery and Assurance team. As a key member of our organization, you will be responsible for ensuring the effective delivery of Digital Workplace and CTO Services globally.
The successful candidate will have a proven track record of leading high-performing teams and driving business growth through excellent supplier partnering and stakeholder management.
Key Responsibilities
- Lead the team of Service Assurance Managers to deliver best-in-class services
- Accountable for the Service performance of Digital Workplace and CTO Services
- Proactively identify business needs and influence service delivery
- Continually evaluate and balance cost of service vs value proposition
- Act as the CTO representative in the region and feedback loop to improve CTO Services
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