Technical Assurance Director

2 weeks ago


London, Greater London, United Kingdom Capita Full time

A strategic opportunity to contribute to the success of Capita's IT & Networks division as Technical Assurance Director.

Main Responsibilities

The Director of Technical Assurance is responsible for ensuring the continuous improvement and refinement of services across the IT & Networks estate. Working closely with the IT & Networks Senior Management Team and other directors, they will work to achieve SLA standards and compliance across all technologies and services.

Key Duties
  • Responsible for the compliance of Capita's IT&N infrastructure with agreed SLAs, audit compliance, and process engineering & enhancement.
  • Ensure the day-to-day running of the Operations business area is effective, aligned to the business strategy, and meets customer requirements.
  • Responsible for sharing future roadmaps and changes to the infrastructure with clients via Service Excellence and Strategy Teams.
  • Provide strong technical advocacy and direction with a collaborative approach promoting best practices across the organisation.
  • Drive assurance activities to guarantee inventory accuracy across the IT & networks estate.
  • Identify and contribute towards process & procedural evolution and enhancement.
  • Oversee IT & networks and ensure relevant departments are keeping their risk entries up to date.

The Director will work across the organisation to establish an IT&N Continuous Improvement Framework, promoting a culture of openness and collaboration, measuring Cost of Quality, implementing controls, and improving quality excellence.



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