Residence Inn Experience Specialist

19 hours ago


Dalkeith, Midlothian, United Kingdom Residence Inn by Marriott Edinburgh Full time
Company Overview:
Raise your career at Residence Inn by Marriott, a premier aparthotel in the heart of Edinburgh. Our 107 spacious suites with full kitchens cater to long-term business travelers and leisure guests alike. As a Casual Guest Experience Expert, you'll be part of our legendary service culture that focuses on delivering exceptional experiences for our guests.

About Us:
We're a first-class location in the heart of the city, offering a unique blend of comfort and convenience. Our team is passionate about providing personalized services that make every guest feel at home. With endless opportunities for development and career progression, we're committed to fostering a diverse and inclusive workforce.

The Role:
In this role, you'll be responsible for crafting unforgettable experiences for our guests. You'll anticipate and deliver on their needs, engage with them in a confident and professional manner, and ensure seamless check-in and check-out processes. Your ability to communicate effectively with departments and provide helpful information will make all the difference.

Main Responsibilities:
  • Anticipate and deliver on guests' needs using our company standards.
  • Maintain a high level of engagement with guests throughout their stay.
  • Process payments efficiently, including room charges, cash, and debit/credit transactions.
  • Communicate effectively between departments to address specific guest requests.
  • Provide recommendations and information to enhance guests' experiences.
  • Assist with food and beverage activities.

Requirements:
To succeed in this role, you'll need to possess passion, drive, reliability, and a willingness to learn. While related work experience is desirable, it's not essential. We're looking for individuals who are eager to grow and develop within our organization.

About Us (continued):
At Marriott International, we're dedicated to creating a diverse and inclusive workplace where everyone can thrive. We believe in equal opportunities and non-discrimination based on protected characteristics. If you share our values and are excited about joining a dynamic team, apply today

Earning Potential:
This role comes with an estimated salary of £12,830 per annum, reflecting the market rate for similar positions in Edinburgh.

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