Business Systems Analyst

3 weeks ago


Telford, Telford and Wrekin, United Kingdom Window Systems Division Full time
Job Title: Graduate Business Systems Analyst

Join the Window Systems Division as a Graduate Business Systems Analyst and contribute to the success of our organization.

About the Role

We are seeking a highly motivated and detail-oriented individual to support the administration of key business systems within our division. As a Graduate Business Systems Analyst, you will work closely with the ICT team to provide technical support and ensure the smooth operation of our systems.

Key Responsibilities
  • Provide first-line support for business systems, including ERP, Warehouse Management, and Time & Attendance.
  • Coordinate second-line support with third-party vendors and manage support contracts.
  • Develop and promote the use of business systems within the organization.
  • Write reports using System Report Writing Tools and SSRS.
  • Provide user training and support.
  • Manage system enhancements and projects.
Requirements
  • BSc/BA degree in Accounting, Management, Finance, Mathematics, Business Management, Computer Science, Information Technology, or Software Engineering.
  • Microsoft Business Central ERP support and administration experience.
  • SQL Server administration experience.
  • Experience in Manufacturing, Sales & Distribution operations.
  • MS Office 365 Office Apps, Outlook/Exchange, Teams, SharePoint, OneDrive.
  • Cyber security awareness.
  • Project Management.
  • User training.
  • Creating technical documentation.
  • Experience in Process/Change management.
Performance Measures
  • Delivery of projects to support the strategy of the organization in a timely fashion.
  • Continued maintenance of ICT Business Systems to ensure security and availability to agreed service levels.
  • Positive feedback from management and peers on job performance and teamwork.
  • Ensuring Helpdesk requests are resolved to service level agreements.
Personal Attributes
  • Action orientated – Able to deal with problems in appropriate time frames.
  • Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards.
  • Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal.
  • High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
  • Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role.
  • People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders.


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