Senior User Experience Research Lead

1 day ago


Bristol, Bristol, United Kingdom Department for Transport Full time

About the Role


We are seeking a highly experienced Senior User Experience Research Lead to join our growing User Centred Design team at DVSA. As a key member of our multidisciplinary team, you will play a pivotal role in developing the User Research profession within DVSA.



Key Responsibilities:

  • Lead a team of user researchers working across key government services, ensuring the delivery of high-quality research that meets the needs of our service teams and stakeholders.
  • Evaluate the maturity of User Research at DVSA and recommend steps to develop our practices, aligning with industry best practices.
  • Set and assure standards for research quality, output, and impact, fostering a culture of collaboration and continuous improvement.
  • Advocate for inclusive research and design, promoting user-focused approaches that meet the needs of diverse users.
  • Play an important role in the development of our User Centred Design community of practice, sharing knowledge and best practices with colleagues.


About Us:

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. Our mission is to protect the public by helping drivers to drive safely, keeping vehicles safe to drive, and preventing uninsured driving.



Salary:

£60,000 - £80,000 per annum, depending on experience.



Requirements:

We are looking for someone with a deep understanding of user research methodologies, experience overseeing the development and delivery of research plans and programmes, and a proven track record of managing and mentoring junior researchers.


You will bring strong communication and interpersonal skills, with the ability to engage and build relationships with service teams and stakeholders to understand their needs and align research activities to influence decision-making.



Benefits:

We offer a range of benefits, including a generous pension scheme, flexible working arrangements, and opportunities for professional development and growth.



Tourism is a vital sector for the UK economy, accounting for around 3% of GDP. However, the industry faces significant challenges, including changing consumer behavior, increasing competition from digital platforms, and the need to reduce carbon emissions.



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