Research Support Specialist
1 month ago
Job Summary
This is an exciting opportunity to support the UK's next research assessment exercise. We are seeking a proactive and passionate system support specialist to assist a broad user base with various systems.
About Us
The Research Excellence Framework (REF) is the system for assessing the quality of research in UK higher education institutions. It is a peer review assessment process involving submissions from higher education institutions across the UK.
Key Responsibilities
- Liaise with users to resolve issues dependent on their input or action
- Proactively resolve complex queries and errors, investigating and reporting any REF system-related issues
- Contribute to maintaining effective and efficient REF systems
- Review user guidance documents to ensure they are clear and match the specification/operation of the systems
- Identify trends based on customer feedback and analysis of contact data to drive improvement and increase service standards
- Support other areas within the REF team and contribute to meetings for continuous improvement
Requirements
- Experience of a support environment (IT or non-IT)
- Excellent verbal and written communication skills
- Good analytical and problem-solving skills
- Proficient in information technology (IT), including MS Outlook, Word, Excel, and PowerPoint
- Ability to work flexibly in a small team and demonstrate good teamwork and support for other team members
- Strong documentation skills
- General understanding of application areas front end, back end, database, etc.
Benefits
We offer a salary of £28,498 per annum, plus benefits including flexible working, 30 days annual leave, access to the Civil Service Pension Scheme, and various everyday discounts.
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