Research Support Analyst
4 weeks ago
Job Summary
REF Systems Analyst
Job Description
We are seeking a skilled REF Systems Analyst to join our team at Research England. As a key member of our agile development team, you will be responsible for providing exceptional support to our users, ensuring the smooth operation of our REF systems.
Key Responsibilities
- Liaise with users to resolve complex queries and errors, investigating and reporting any REF system-related issues.
- Contribute to the maintenance of effective and efficient REF systems, reviewing user guidance documents to ensure they are clear and match the specification/operation of the systems.
- Identify trends based on customer feedback and analysis of contact data to drive improvement and increase service standards.
- Provide support to other areas within the REF team, contributing to meetings where appropriate to drive continuous improvement.
Person Specification
Essential Criteria
- Experience of a support environment (IT or non-IT).
- Excellent verbal and written communication skills.
- Good analytical and problem-solving skills.
- Proficient in information technology (IT), including a good working knowledge of MS Outlook, Word, Excel, and PowerPoint.
- Confident supporting users in ad-hoc scenarios, using multiple devices (Microsoft/Apple/Mobile/Tablet).
Desirable Criteria
- Proven ability to work flexibly in a small team, demonstrating good teamwork and support for other team members.
- Strong documentation skills (articles, knowledgebase, videos, training).
- General understanding of application areas front end, back end, database, etc.
Benefits
Research England offers a competitive salary, a range of benefits, and opportunities for professional development and growth.
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