Receptionist - Customer Service Expert

2 weeks ago


Cirencester, Gloucestershire, United Kingdom St. James's Place Full time

Key Responsibilities:

  • Ensuring a professional and welcoming service for all visitors to Head Office.
  • Providing a courteous telephone answering service, re-directing calls as appropriate and taking accurate messages.
  • Maintaining security of Reception areas, adhering to internal security policies and issuing visitor access cards.
  • Coordinating corporate meeting room bookings for staff and Partners, prioritising requests and working with Post Room and Security teams.
  • Booking visitor parking and electric vehicle charging arrangements, allowing access to Head Office car parks via the intercom system.

Requirements:

  • Intermediate MS Office skills, including inbox management and meeting room booking systems.
  • Able to build a good understanding of all areas and responsibilities within the Company.
  • Flexibility in approach, dealing with last minute arrangements and remaining calm under pressure.
  • Positive relationship building skills and sensitivity in certain situations.

Benefits:

  • Private Medical insurance provided by the Company.
  • Meaningful protection benefits, including life cover, PHI and critical illness.
  • Non-Contributory Pension with 10% employer contribution (increasing with length of service).
  • Parental leave with 6 months full pay.
  • 28 days holiday entitlement plus bank holidays, with option to buy additional days.

Flexible Working:

We have introduced a hybrid working policy to provide flexibility for part-time work, job-sharing, remote working and flexible hours.

We encourage our people to work in a flexible way that suits their lifestyle.

Applicants from underrepresented groups are welcome to apply, even if they do not meet all the criteria.

We are an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all.



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