Tactical Rostering Manager

4 days ago

Walsall, Walsall, United Kingdom RAC Full time
RAC Operations: Tactical Rostering Manager

We are seeking a skilled Tactical Rostering Manager to join our team at RAC. As a key member of our Operations function, you will be responsible for the day-to-day management of the Tactical Rostering Team, working closely with the Demand Forecasting and Resource Planning Team to deliver medium and short-term hours requirements for Operations Contact Centre and Roadside Operations.

Key Responsibilities:
  • Delivery of monthly rosters, ensuring compliance with budgets, constraints, and published timelines.
  • Optimization of hours deployment to minimize wastage, optimize downtime management, and ensure adherence to contract type in line with trading requirements.
  • Identification of trends and root causes of resourcing gaps and opportunities by geographical areas, working with the Analyst team.
  • Clear communication and clarity of resource requirements and plans with various stakeholders across the business.
  • Maintenance of regular contact with operational teams, building strong relationships and offering support.
  • Engagement with colleagues across the Forecast and Planning team, promoting a one-team approach.
  • Review of current working arrangements and incentive opportunities for patrols and call centre/deployment centre colleagues, assessing suitability for both individuals and business efficiency.
  • Creation of recommendations to improve working arrangements, balancing working conditions and efficiency.
  • Coordination of Summer/Winter planning process with operational teams, supporting trading challenges and hours visibility as required.
Requirements:
  • Understanding and experience of RAC Operations.
  • Strong knowledge of key processes, systems, and data relating to Operations.
  • Experience of successfully leading a daily, operational function.
  • Understanding of risks faced by the function and ability to put controls in place to manage and mitigate.
  • Experience of successfully working across functions and bringing colleagues together to deliver.
  • Ability to challenge and influence at all levels to improve and enhance resourcing practices and hours placement efficiency.
  • Excellent interpersonal skills, particularly an ability to communicate internally and externally with all levels in a knowledgeable and professional manner.
  • Proven ability to work under pressure, to defined timescales and budget.
  • Logical thinker, with proven problem-solving skills.
  • Persistent, sees work through to completion on a daily basis.
  • Process-oriented person.
  • Adaptable, resilient, will not give up in the face of obstacles.

This is an exciting opportunity to make a significant impact on our operations, leveraging your expertise in resource management and strategic planning to ensure efficient and responsive service delivery. If you are a proactive leader with a passion for process improvement and a drive to excel in a dynamic environment, we encourage you to apply.

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