Housing Repair and Customer Service Advisor

3 weeks ago


Glasgow, Glasgow City, United Kingdom City Building Full time

City Building is one of Scotland's largest construction companies, with a turnover of circa £200 million. We are committed to delivering exceptional customer service to our clients, and we are seeking a skilled Housing Repair and Customer Service Advisor to join our Contact Centre team.

This is an exciting opportunity to work with a dynamic team, providing efficient and professional support to customers. You will be the first point of contact for customers needing assistance with repairs, maintenance, and emergency work.

About the Role:

  • Provide customer service support via phone and email.
  • Handle customer queries and concerns in a professional manner.
  • Work collaboratively with colleagues to resolve customer issues.

Requirements:

  • Knowledge of housing repairs and customer service standards.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

Estimated Salary: £26,000 - £31,000 per annum, depending on experience.



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