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Customer Experience Manager

2 months ago

Belfast, United Kingdom Foot Locker Full time

Are you passionate about leading a team to provide exceptional customer service? We are seeking a dynamic individual to take on the role of Customer Experience Leader at Foot Locker in Belfast, Northern Ireland. In this position, you will be responsible for coaching and motivating your team to drive sales and deliver a great in-store experience.

  • Lead and inspire your team to achieve sales targets and provide excellent customer service
  • Stay knowledgeable about our products and trends to meet customer needs
  • Collaborate with colleagues and management to ensure high levels of customer satisfaction
  • Create a positive and inclusive work environment

Key Responsibilities:

  • Develop and implement sales strategies to drive revenue growth
  • Conduct regular team meetings to discuss sales performance and customer feedback
  • Provide coaching and training to team members to improve sales skills and customer service
  • Work closely with the store management team to achieve sales targets and improve customer satisfaction

Requirements:

  • Proven experience in a sales leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced retail environment
  • Knowledge of the retail industry and current trends