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Deputy Customer Experience Manager
1 month ago
Ambassador Theatre Group: Delivering Exceptional Customer Experiences
We are proud to stand at the forefront of the live entertainment industry, bringing producers and creatives' visions to life through our landmark venues and exceptional hospitality.
The Grand Opera House is a flagship theatre in York, hosting a diverse programme of west-end touring musicals, plays, comedians, and one-night music gigs. Our gold-standard welcome is extended to audiences and visiting companies alike.
The Deputy Customer Experience Manager plays a key role in supporting the Customer Experience Manager to lead a strong Front of House operation. This involves ensuring a cost-effective and customer-focused range of services are consistently provided to the highest standards.
Key Responsibilities:
- Support the Customer Experience Manager in leading the Front of House team
- Assist in delivering a cost-effective and customer-focused service
- Collaborate with the team to ensure exceptional customer experiences
Please note: This is a fixed-term contract of 6 months, with the possibility of extension.