Deputy Customer Experience Manager

4 weeks ago


Belfast, United Kingdom Ambassador Theatre Group Full time

Ambassador Theatre Group: Delivering Exceptional Customer Experiences

We are proud to stand at the forefront of the live entertainment industry, with a passion for delivering unforgettable performances for audiences. Our expertise and capabilities enable producers and other creatives to bring their visions to life, presented in our landmark venues and delivered with exceptional hospitality.

About the Role

The Deputy Customer Experience Manager (DCEM) role is directly line managed by the Customer Experience Manager (CEM) and is responsible for supporting the CEM to lead a strong Front of House operation. You will assist in ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards.

Key Responsibilities

  1. Support the CEM in leading a strong Front of House operation
  2. Assist in ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards
  3. Work closely with the CEM to develop and implement strategies to improve customer experience

What We Offer

Ambassador Theatre Group is committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are passionate about delivering outstanding customer service and have a strong desire to work in a fast-paced and dynamic environment, we would love to hear from you.



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