Partner Support Team Lead

2 weeks ago

Brockworth, Gloucestershire, United Kingdom Onecom Full time
About the Role

We are seeking an experienced and skilled Partner Support Team Lead to join our Virtual Office Team at Onecom. As a key member of our team, you will be responsible for leading a team of Partner Support Advisors and providing exceptional service to our Partners.

Key Responsibilities
  • Lead a team of Partner Support Advisors and provide guidance and support to ensure excellent service delivery.
  • Manage service delivery, repair, and requests for information and queries from Partners.
  • Collaborate with suppliers, service teams, and supplier service and account managers to ensure seamless service delivery.
  • Assist in the recruitment and training of Partner Support Advisors.
  • Perform line management duties, including developing and motivating the Partner Support Advisors.
  • Work closely with the Partner Operations Manager to develop and implement team strategies and objectives.
  • Provide feedback on performance, business improvement, and management information.
  • Advise on the implementation of new processes and procedures within the team.
  • Identify and implement solutions to progress the department.
  • Act as a point of escalation for customer contact.
  • Assist with internal projects.
  • Complete performance appraisals and monthly 121s with direct reports.
What We Offer
  • Agile working: enabling our people to work where they work best.
  • Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year.
  • Birthday Break: a day off for your birthday, during your birthday month.
  • MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks.
  • Electric Car Scheme: purchase a brand-new electric car through our EV Scheme.
  • Wellbeing: discounted gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, free breakfast & fresh fruit in our offices, eye-care vouchers, financial wellbeing support.
  • Pension: 9% combined pension contribution.
  • Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support.
  • Parental Leave: enhanced parental leave policy (based on length of service).
  • Rewards: quarterly employee reward programme and annual awards.
  • Discounts: discounts on tech.
  • Referral Incentive: a bonus for each successful friend or family member you refer.
  • Socials: all-expenses paid company events and parties.
  • Foundation: paid time off to support your chosen charity initiatives and events for our Charity partners.
  • Academy: limitless professional development with access to our in-house training academy.

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