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Telecoms Support Team Supervisor
2 months ago
We are seeking an experienced Partner Support Team Lead to join our team at Onecom. As a key member of our customer service team, you will be responsible for leading a team of Partner Support Advisors and providing exceptional service to our Partners.
Key Responsibilities- Team Leadership: Lead a team of Partner Support Advisors and provide guidance and support to ensure excellent service delivery.
- Customer Service: Respond to requests for support from Partners and manage service delivery, repair, and queries.
- Collaboration: Work with suppliers, service teams, and supplier service and account managers to ensure seamless service delivery.
- Recruitment and Training: Assist in the recruitment and training of new Partner Support Advisors.
- Performance Management: Perform line management duties, including developing and motivating the Partner Support Advisors.
- Business Improvement: Work with the Partner Operations Manager to develop and implement strategies to improve team performance and efficiency.
- Experience: Proven experience in a customer service or team leadership role, preferably in the telecoms industry.
- Skills: Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Knowledge: In-depth knowledge of the telecoms industry and customer service principles.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and supportive work environment.
