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Partner Support Specialist

2 months ago

Brockworth, Gloucestershire, United Kingdom Onecom Full time

About Onecom

Onecom is a leading provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Job Summary

We are seeking a dynamic Partner Support Advisor to join our team and provide frontline service to support our Partner Operations Help Desks.

In this crucial role, you will be instrumental in ensuring the success of Onecom Partners.

Key Responsibilities

  • Build and maintain strong relationships with our partners by establishing rapport and trust on a daily basis.
  • Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
  • Deliver outstanding partner experiences through exceptional communication and problem-solving skills.

Requirements

  • Excellent communication and interpersonal skills.
  • Willingness to learn and solve problems.
  • Computer literate and technical aptitude.

What We Offer

  • Agile working environment.
  • 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year.
  • Day off for your birthday, during your birthday month.
  • 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks.
  • Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support.
  • 9% combined pension contribution.
  • 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support.
  • Enhanced Parental Leave policy (based on length of service).
  • Quarterly employee reward programme and annual awards.
  • Discounts on tech.
  • Referral Incentive.
  • Paid time off to support your chosen charity initiatives and events for our Charity partners.
  • Limitless professional development with access to our in-house training academy.