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Customer Service Account Manager

2 months ago

Watford, United Kingdom Corona Energy Full time
About the Role

We are seeking a highly skilled Customer Service Account Manager to join our rapidly growing corporate customer service department at Corona Energy. If you have a passion for delivering exceptional customer experiences and share our commitment to providing high-quality service, we would love to hear from you.

Key Responsibilities
  • Manage a portfolio of corporate customers, ensuring their interactions with our business are of the highest standards.
  • Build strong relationships with customers through proactive communication, using excellent attention to detail to resolve issues and plan for future requirements.
  • Use reporting and analysis to provide customer insight, becoming a subject matter expert to fully service an account.
  • Work collaboratively with internal stakeholders to drive customer satisfaction and loyalty.
What We Offer
  • A competitive package of remuneration, including a range of company benefits.
  • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
  • Our annual company profit share scheme, rewarding everyone at Corona Energy by sharing in our success.
  • Employee self-sacrifice Electric Vehicle scheme, supporting our commitment to the energy transition.
  • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, aligned with our company values.
  • A wealth of development opportunities, supporting you to get the most from your career.
Working with Us

At Corona Energy, we are driven by our company culture, focused around our core values: Empowered, Forward Thinking, and Impactful. We are proud to have been independently certified as one of the Best Places to Work in the UK, with over 80% of our team recognizing our outstanding employee experience.

We offer an amazing office space, with complimentary breakfast, fruit, snacks, and drinks throughout the day. We also prioritize wellbeing, with events and activities to support your health, wealth, and inner-self. You will have the opportunity to support our charity partners or give back to important causes by fundraising or volunteering your time.

We celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application.