Financial Services Account Manager

1 month ago


Watford, Hertfordshire, United Kingdom Jems Recruitment Ltd Full time
Account Director

We are seeking a highly skilled and experienced Account Director to join our team at Jems Recruitment Ltd. As a key member of our financial services organization, you will be responsible for the ongoing management of our customers' accounts, including breaches of conditions.

Key Responsibilities:
  • Manage a portfolio of customer cases, ensuring timely and effective communication with customers to resolve any issues or queries.
  • Proactively contact customers in financial difficulty to assess their options for repayment of their loan, ensuring full collections, redemptions, and default loans policy is met.
  • Prepare and review redemption statements, ensuring accuracy and compliance with regulatory requirements.
  • Collaborate with internal teams to ensure seamless customer service, adhering to internal customer service policies and regulatory requirements.
  • Monthly reporting and assisting with audits to ensure compliance and quality standards.
Requirements:
  • Background in bridging loans and experience in servicing, including arrears and collections.
  • Excellent written and verbal communication skills, with the ability to collaborate and support customers.
  • Ability to prioritize, take initiative, and work to deadlines, with a focus on delivering high-quality results.
What We Offer:

As a valued member of our team, you will be entitled to a full range of company benefits, including a pension scheme, life insurance, private medical insurance, and many others. You will also have the opportunity to develop your career within our organization, with a focus on growth and development.



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