Financial Services Account Manager

1 month ago


Watford, Hertfordshire, United Kingdom Jems Recruitment Ltd Full time
Account Director

We are seeking a highly skilled and experienced Account Director to join our team at Jems Recruitment Ltd. As a key member of our financial services organization, you will be responsible for the ongoing management of our customers' accounts, including breaches of conditions.

Key Responsibilities:
  • Manage a portfolio of customer cases, ensuring timely and effective communication with customers to resolve any issues or concerns.
  • Collaborate with internal teams to provide support and solutions to customers, including forbearance and collections.
  • Proactively contact customers in financial difficulty to assess their options for repayment of their loan, ensuring full collections and adherence to internal policies and regulatory requirements.
  • Prepare and review redemption statements, ensuring accuracy and compliance with regulatory requirements.
  • Manage a portfolio of customers through the arrears and breaches lifecycle, including receivership or legal repossession processes and complex litigation cases.
  • Provide monthly reporting and assist with audits, ensuring adherence to internal policies and regulatory requirements.
Requirements:
  • Background in bridging loans and experience in servicing, including arrears and collections.
  • Excellent written and verbal communication skills, with the ability to collaborate and support customers.
  • Ability to prioritize, take initiative, and work to deadlines.

We offer a full range of company benefits, including pension scheme, life insurance, private medical insurance, and many others. This is an excellent opportunity to deepen your experience within the sector and continue to grow your career long-term.



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